Wednesday, April 30th, 2025 | 12 PM - 2:30 PM ET | Virtual Event
CX Summit
The future of customer service starts here
Countdown:
Speakers
Hear from industry-leading CX experts, AI innovators, and business strategists.
Brad Birnbaum
CEO
Kustomer
Josh Ives
SVP CX Operations
FanDuel
Mary Drumond
VP Marketing
Neighborly Software
Jose Herrera
CEO & Co-founder
Horatio
Jess Cervellon
CEO & Founder
Open Late Collective
Hamish McKay
Co-founder
Order Editing
Arman Taheri
Co-Founder
Talent Pop
Rachel Riendeau Hayes
Sr. Customer Service Specialist
Hero Cosemetics
Guy Jackson
Dir. Customer Service Operations
Audible
Ben Segal
Founder & CEO
CX Audit
Nupur Bhade Vilas
Head of Product Marketing
Kustomer
Ryan Wang
CEO
Assembled
Rachel Tyers
SVP Marketing & Partnerships
Okendo
Shawn Li
VP Demand & Partnerships
Flip
Deon Nicholas
Founder
Forethought
Tanner Chatterly
CEO
Order Protection
Bryce Maddock
CEO
TaskUs
Fran Brzyski
CEO
Hark
Zach Hamilton
SVP Growth Strategy
Unf*cking Your CX Newsletter
Angel Funes
Founder
MentorsCX
Gabe Larsen
CMO
Kustomer
David Morin
VP of Customer Strategy
Narvar
Casey Armstrong
CMO
ShipBob
Taylor Johnson
Director of CX
Nathan James
Molly Simas
Dir. of Customer Service
Portland Leather Goods
Rachel DeGraw-Robesch
Consultant
PetPlate
More speakers coming. Register to stay up-to-date.
Want to be a speaker?
Explore the tracks
Track 1
The AI Edge
Technology that transforms CX
Explore how AI, automation, and cutting-edge innovations are reshaping customer service, driving efficiency, and delivering real results.
Track 2
Powering CX
The people & processes that win
Great CX isn’t just about technology—it’s about building high-performing teams, optimizing workflows, and creating seamless customer experiences.
Track 3
CX Game-Changers
The stories that inspire
Real-world transformations from brands that have redefined customer experience, proving what’s possible with bold ideas and smart execution.
Full schedule and speakers coming soon
Why Attend
Join from anywhere on LinkedIn, YouTube, or our event platform
Rewatch sessions anytime at your convenience
Engage in Q&A, polls, and networking with industry experts
Get access to exclusive content, offers, and research
Meet our partners
Leading brands and CX innovators are making this event possible
Coming soon...
Want to become a partner?
Recognizing the best in customer experience
Help us celebrate the top minds in CX! Cast your vote for the leaders driving real change in the industry.
How it works:
1. Browse the nominees
2. Select your winners
3. Submit your vote
CX thought leader of the year
Who has shaped the future of CX?
Vote for the expert or influencer whose insights,
innovations, and thought leadership have had the
greatest impact on the industry.
Vote now
CX leader of the year
Who is redefining customer service excellence?
Vote for the CX leader who has transformed
customer experience within their company while
driving meaningful change across the industry.
Vote nowSecure your free spot today
Wednesday, April 30, 2025 | 12 PM - 2:30 PM ET | Virtual Event
Join us at CX Summit
Wednesday, April 30, 2025 | 12:00 - 2:30 PM ET | Virtual Event