Speakers
Hear from industry-leading CX experts, AI innovators, and business strategists.
Tara S. Paton
CEO
Huemanize
Hamish Nairn
Partner
Bain & Company
Brad Birnbaum
CEO & Founder
Kustomer
Nupur Bhade Vilas
Head of Product Marketing
Kustomer
Mary Drumond
VP Marketing
Neighborly Software
Jose Herrera
CEO & Co-founder
Horatio
Jess Cervellon
CEO & Founder
Open Late Collective
Hamish McKay
Co-founder
Order Editing
Arman Taheri
Co-Founder
Talent Pop
Rachel Riendeau Hayes
Sr. Customer Service Specialist
Hero Cosemetics
Kate Konchar
VP of Partnerships
Shopper Approved
Ben Segal
Founder & CEO
CX Audit
Michael Ludwig
Head of Customer Service
HexClad Cookware
Ryan Wang
CEO
Assembled
Rachel Tyers
SVP Marketing & Partnerships
Okendo
Shawn Li
VP Demand & Partnerships
Flip
Deon Nicholas
Founder
Forethought
Tanner Chatterly
CEO
Order Protection
Bryce Maddock
CEO
TaskUs
Fran Brzyski
CEO
Hark
Zach Hamilton
SVP Growth Strategy
Unf*cking Your CX Newsletter
Angel Funes
Founder
MentorsCX
Gabe Larsen
CMO
Kustomer
David Morin
VP of Customer Strategy
Narvar
Casey Armstrong
CMO
ShipBob
Taylor Johnson
Director of CX
Nathan James
Molly Simas
Dir. of Customer Service
Portland Leather Goods
Rachel DeGraw-Robesch
Consultant
PetPlate
Keri McGhee
CMO
Attentive
Vasu Prathipati
Quality Evangelist
MaestroQA
Naomi Rankin
Customer Care Manager
LUSH Digital
Leeor Cohen
Founder & CEO
CreateCX
Kait Stephens
CEO & Co-Founder
Brij
Caela Castillo
Director of CX
JAXXON
Julian Krenge
Co-Founder & CPO
parecelLab
Aasif Osmany
VP of Revenue
AfterShip
Nancy Alligood
Customer Success Manager
Nosto
Emme Orazi
Account Executive
Aventus
Stephen Jones
Head of Partnerships
DigitalGenius
Danny Pinto
VP of Global Support
Yotpo
Explore the tracks
Track 1
The Human + AI Advantage
Technology that transforms CX
Explore how AI, automation, and cutting-edge innovations are reshaping customer service, driving efficiency, and delivering real results.
Track 2
The CX Strategy Playbook
The people & processes that win
Great CX isn’t just about technology—it’s about building high-performing teams, optimizing workflows, and creating seamless customer experiences.
Track 3
The Customer Journey Reimagined
The stories that inspire
Real-world transformations from brands that have redefined customer experience, proving what’s possible with bold ideas and smart execution.
Use your magic link from registering to see the full detailed agenda.
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Who is redefining customer service excellence?
Vote for the CX leader who has transformed
customer experience within their company while
driving meaningful change across the industry.
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